Please email us immediately with the subject line CHANGE and we will do our absolute best to carry out your request. If you order has not yet been fulfilled, we can update your shipping address.

Please allow up to 7 business days for us to process and craft your personalized jewelry. Once an order is shipped, it can take 7-10 business days to arrive (dependent upon your location).

$5 Standard USPS Shipping per order. Orders over $75 ship free.

Personalized items: Unfortunately we cannot accept returns on custom items unless it was already damaged or defective upon arrival.

Non-personalized items: Items may be returned within 30 days of delivery. Item must be in the original condition and packaging. Your refund will be issued within 3-7 business days after receiving and processing your return. Your financial institution may take longer.

We recommend your photo be at least 1,000 x 1,000 pixels for best quality. If the photo you provide is too small, we are not responsible if it turns out blurry.

If you have any questions regarding photo quality, please reach out to us at support@jrnyjewelry.com.

We offer free replacements for damaged items. You must send a clear picture or video of the damage with your request for a replacement or refund.

Included:
- Markings/spots that weren't on your uploaded photo
- Damaged or defective gem

Not Included:
- Blurry images due to low resolution photo uploaded
- Items with no visible markings/spots
- Product damaged after receiving